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Field and Desk Investigator


  • Seaside Claims Services®
  • 10/18/21
  • Jacksonville, FL
  • 32258
  • Full-Time
POSITION SUMMARY/PURPOSE
The Field/Desk Investigator position is a hybrid of field and desk investigations work as described below:

Field Investigations
Our Field Investigators are considered the tip of the spear and drive the success of Seaside Claims Services. They are our clients eyes and ears in the field. The Field Investigator is responsible for surveillance of subjects, maintaining reports and documentation, and communicating with the Case Manager.

They are a crucial part of gathering information by all lawful means available, processing that information, and using the information effectively and efficiently to conduct the absolute best investigation possible.

The nature of investigative duties requires the Employee to remain inside a hot or cold vehicle for extended periods of time, and blend into surroundings so as not to call attention to themselves. This means they must be able to maintain focus and alertness for long periods of time, be comfortable with urinating in an appropriate containment device, and not smoke during surveillance. The Employee will encounter this work environment daily and must make reasonable accommodations.

They must maintain a flexible schedule, extending surveillance beyond the scheduled time as needed, since investigations are fluid and ever evolving. They must be available to work on weekends and holidays as required. In addition, the Employee must possess excellent driving capabilities and maintain a clean driving record.

Desk Investigations
The Desk Investigator is responsible for conducting pre-surveillance work-up material for the file as needed, entering the social media investigation requests into the vendor portals and monitoring progress of cases completed. They also conduct online background investigations and verify vendor final products for accuracy. They perform other investigative tasks as assigned by Case Manager such as video editing, report writing, creating DVDs, etc.

REQUIREMENTS
Qualifications:
Licenses require applicants have and maintain a clean criminal history with no pending charges.
License:
Investigator C-license (employee)

RESPONSIBILITIES/TASKS:
1. Perform pre-surveillance workups on claimants as needed.
2. Conduct background checks, social media scans, and other miscellaneous investigative tasks.
3. Verify information found and reported from the social media vendor.
4. Perform courier services as required.
5. Attend weekly Seaside Claims Services meetings.
6. Develop schedule for assignments with Case Manager.
7. Review new case information.
8. Follow and maintain Surveillance Checklist.
9. Carry Investigator License, Investigator Handbook, and Seaside Claims Services agency ID card during all surveillance work.
10. Conduct surveillance independently and record to SD card (no recording to internal/hard drives).
11. Maintain communication with Case Manager.
12. Create a case folder.
13. Create new Surveillance Report before starting surveillance.
14. Provide mid-day update and end-of-shift update.
15. Upload video to video file-sharing platform within 24 hours of completion of surveillance.
16. Upload surveillance update to Trackops prior to departure from surveillance.
17. Upload report and video to Trackops within 24 hours of last day of surveillance.
18. Upload all hourly documentations (time shots) to Trackops and company-provided hard drive.
19. Delete all files from laptop associated with case after completing an assignment.
20. Support and promote the Company Vision, Mission, and Core Values.
21. Perform other related tasks as assigned.


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